The Transportation Department on Wednesday announced new rules taking aim at two of the most difficult and annoying issues in air travel: obtaining refunds and encountering surprise fees late in the booking process.
The department’s new rules, Mr. Buttigieg said, will hold airlines to clear and consistent standards when they cancel, delay or substantially change flights, and require automatic refunds to be issued within weeks.
They will also require them to reveal all fees before a ticket is purchased.
Airlines for America, a trade group representing the country’s largest air carriers, said in a statement that its airlines “abide by and frequently exceed” D.O.T.
consumer protection regulations.
Persons:
”, Pete Buttigieg, Buttigieg
Organizations:
Transportation Department, Wednesday, Transportation, Airlines for America